Refund policy

Fourteen days, no conditions. If ThreeFolders isn't for you, email us within 14 days of purchase and we refund in full. You don't have to explain why, and there is no limit on how much of the material you've opened or downloaded.

How to request one

Email support@threefolders.com from the address you used at checkout and write "refund". Include your order number if you have it. We reply within one business day and process the refund immediately.

Refunds return to the original payment method. Your bank or card issuer usually takes a further 5 to 10 business days to show it.

After 14 days

We don't offer refunds after the 14-day window has closed. If something is genuinely broken, a file won't open or a download link has failed, email support@threefolders.com at any time and we will fix it regardless of how long ago you bought.

What you keep

ThreeFolders is a set of files. We can't retrieve what you've downloaded, and we don't try to. A refund cancels your licence to use the material commercially, and we ask that you delete your copy. We take you at your word on that.

Add-ons

The commercial licence add-on follows the same 14-day terms and can be refunded separately from the main purchase.

Chargebacks

Please email support@threefolders.com before raising a chargeback with your bank. A refund takes us a minute and a chargeback takes everyone weeks. We have never refused a refund request inside the window.